Meet the Bailey Solutions Team

Meet the Bailey Solutions team with all the right skills to develop and support your software

Penny Bailey

Managing Director

_MG_9757Penny is the founder of Bailey Solutions and is a software designer & entrepreneur. Other key facts:

  • Chartered Librarian
  • Treasurer of CLSIG (Commercial, Legal and Scientific Interest Group) of CILIP
  • Member of the Institute of Directors and finalist for Director of the Year Award 2008
  • Fellow of the RSA
  • Former website editor for (British and Irish Association of Law Librarians) BIALL
  • Joint winner of the BIALL / Lexis Nexis Butterworths Awards for Excellence for Best use of Technology in a Library Project for the BIALL web site

For more information see LinkedIn

Chat to me on Twitter @ExpertLMS

Favourite cake: Peanut Butter Blondies!


Shaun Ellenger

Product Consultant

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‘Front of house’, Shaun has a wealth of experience in sales and customer services within the digital media world. For over 20 years Shaun has worked for small business & large corporate companies within the Brighton area. From managing teams and helping businesses grow with sales, marketing strategies & training sales teams with my enthusiasm and cheerful approach to the job in hand.

Favourite YouTube clip: Crazed office man. We have all thought about reacting like this.

For more information see LinkedIn

Chat to me on Twitter@KnowAllLMS

Favourite cake: Lemon Drizzle Cake!


Tim Unsted

Head of Technical Development

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Tim’s been working at Bailey Solutions since before we incorporated and is a shareholder & founder. Tim has been responsible for the development of most of our library software products and is a talented application developer. Working in SQL Server, C# and .net Tim has created Simple Little Library System for you.

Interesting facts: Tim cycles a lot

For more information see LinkedIn

Favourite cake: the classic Victoria Sponge!


Steve Hall

Senior developer

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Steve, is the brain behind our enquiry tracking software: KnowAll Enquire. His speciality is a SQL Server and C#.net combo and he uses all sorts of other technical ingredients.

Interesting fact: Steve has 3 monitors

For more information see LinkedIn

Favourite cake: Chocolate Cake always wins!


Trevor Neil

Systems Analyst

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Trevor doesn’t want to say how many years he’s been working as our Systems Analyst, writing code and scripts to fix your problems. Let’s just say he’s very experienced and he’s our ‘Mr Fix It’.

Interesting fact: Trevor likes going to gigs and drinking pints

For more information see LinkedIn

Favourite cake: anything with meat – make mine a Cornish pasty or steak pie!


Bao Tran Hedley

Client Liaison

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Bao is our Client Liaison currently working with you when you join us as a new client or when you upgrade your software. Bao is very well qualified to look after you! Other key facts:

  • Association of Accounting Technicians AAT Cert. Level 3
  • Trained in project management
  • Has a BA in Business Administration
  • Has a Postgraduate Diploma in International Business with majors in Marketing and International Business & Finance
  • Speaks fluent English, German and Vietnamese

Bao loves her food which she doesn’t share with anyone – especially cake!”

Favourite cake: Chocolate Cake!


Marc Vincent

Application Support Engineer

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Marc recently joined our support team as a support engineer, so you might be talking to him or emailing him when you contact us for help. In his spare time Marc blogs about dinosaurs.

Favourite cake: Coffee Cake of course!